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Privacy Policy

At Mind Matters (the “Practice”, “Us” or “We”), we are committed to maintaining the confidentiality and privacy of our clients. We understand that your personal data is important and we take our responsibilities under the Personal Data Protection Act (Act 26 of 2012) (the “PDPA”) seriously. This Privacy Policy outlines how we collect, use, disclose, and protect your personal data. By providing your personal data to us, you consent to the collection, use, and disclosure of your personal data in accordance with this Privacy Policy.


Collection of Personal Data

We may collect the following types of personal data:

Your name, address, telephone number, email address;
Your date of birth, gender, race, nationality;
Your medical history, including medication or treatments used, previous/current medical conditions, and relevant family medical history;
Your psychological or emotional history, including any symptoms or diagnoses, and any treatment received;
Your educational and occupational history;
Your financial information, including billing and payment information.
We may collect this information through various channels, such as in-person consultations, online or phone inquiries, or through our website.


Purposes of Collection

We collect your personal data for the following purposes:

To provide you with mental health services and meet your healthcare needs within Mind Matters;
To coordinate and communicate with other health professionals, such as psychologists, psychiatrists, or other allied health professionals, for your treatment and care;
To comply with legal and regulatory requirements;
To manage and maintain our relationship with you, including responding to your inquiries and requests, and resolving any complaints or issues;
To process and collect payment for services provided;
To conduct research and analysis to improve our services;
To send you marketing communications, if you have provided your consent.


Disclosure of Personal Data

We may disclose your personal data to the following parties:

Your referring doctor, if applicable;
Other health professionals involved in your treatment and care;
Insurance providers, if you have insurance coverage for our services;
Billing and payment processing companies;
Our professional advisors, such as lawyers, auditors, and consultants;
Regulatory authorities or government agencies, if required by law.
We will not disclose your personal data to any other third parties without your consent, unless permitted or required by law.


Protection of Personal Data

We take reasonable measures to protect your personal data against unauthorized access, collection, use, disclosure, copying, modification, disposal or similar risks. We restrict access to your personal data only to staff who need to know the information for the purposes stated in this Privacy Policy.


Retention of Personal Data

We will retain your personal data for as long as necessary to fulfill the purposes for which it was collected, or as required by law. After which, we will securely dispose of or anonymize your personal data.


Your Rights

You have the right to:

Access your personal data that we hold and request for correction of any inaccuracies;
Withdraw your consent for the collection, use, and disclosure of your personal data at any time, subject to legal and contractual restrictions;
Object to the use of your personal data for marketing purposes;
Request for the deletion of your personal data, subject to legal and contractual restrictions.


Contact Us

If you have any questions or concerns about our Privacy Policy, or if you would like to exercise your rights to access, correct, or withdraw your consent, please contact our Designated Person at contact us.


Changes to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our information practices or legal obligations. We will notify you of any significant changes through our website or other appropriate means.

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